Case study | Improving search

Thanks to https://www.makeuseof.com/tag/search-engine-using-today/ for the image

Citizens Advice aims to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives. They provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. […]

Continue Reading

What’s in my UX toolkit?

Screengrab of UX Checklist

Firstly, what is a UX toolkit? It’s a compilation of the tools you use to help undertake your job more efficiently and effectively. You won’t necessarily use everything in your toolkit on every project, but it’s a great place to […]

Continue Reading

Planning a Firebreak Sprint

A firebreak sprint is a break from the usual cycle of work, and an opportunity to work on something different. Agile methodologies get us into a very focussed cycle of producing and delivering work in short bursts. At Citizens Advice […]

Continue Reading

Women in Digital

I spoke to the lovely Claire Saunders at The Digital Recruitment company recently for their Women in Digital initiative. The below is taken directly from their blog written by Ellie Blake: Part 1 We’ve got the wonderful Anna Singer on the […]

Continue Reading

How I came to love football

My relationship with football pretty much fits the Kübler-Ross model to a T. I have tried to deny its existence. I have felt anger over the seeming incessant number of games. I’ve unsuccessfully bargained over social arrangements during various tournaments: […]

Continue Reading

On Carousels & Making Friends

During a recent site review, a client asked why I hadn’t mentioned their use of a carousel on the homepage. He was prepared to recount every reason for its existence and to list the number of times he’d unsuccessfully recommended […]

Continue Reading

Managing Agile User Experience

Including UX in the Agile process can pose a threat to the integrity of usability.  As UX professionals, we have a responsibility to work holistically, to see the bigger picture and create cohesive, integrated experiences. Research and analysis can be incredibly […]

Continue Reading

Heuristic Evaluations

Conducting a heuristic evaluation can be a cost effective and relatively quick way to asses the usability of your site. They can be conducted by a usability expert or, failing that, you can apply sets of tried and tested heuristics yourself. The […]

Continue Reading