I’m ordering my coffee and notice that I can add free recycling bags. Let’s do it.
I think I’ll take 3 bags, as I have a stack of used capsules saved up.
BINGO! Job done. Now let’s checkout.
I hit the ‘proceed to checkout’ button but nothing seems to happen. I try again incase I miss-clicked but still nothing. I search the page for an error message but can’t see one. It takes me a little while, but I see there’s a small scrollbar to the right of my items.
Hmmmm, okay, so I can only add 2 bags. However if you look back to the first screenshot, I am given the choice of adding up to 9. This should be limited to 2 right here.
Oh well, let’s change it to 2 bags then.
Done. The page refreshes so I can see that something has happened. I hit the ‘proceed to checkout’ button, but I don’t move to the next step of checkout. As I scroll down the basket again I see this:
Hmmmm, rather than changing the amount of bags to 2, I now seem to have 5 bags in my basket. I’ll just hit the little ‘x’ to delete the initial 3 bags that I added.
Oh dear. The wrong line item seems to have been removed. Now it seems that no amount of clicking the ‘x’ or trying to change the number of capsules will work. I simply CANNOT checkout. Here’s what I do instead:
Reorder my capsules.
Select 2 recycle bags.
I want the product, so I persevere. This is all too often the case when the user really wants something. A user should not be persevering, they should be sailing through the experience. Incidentally I have since ordered capsules using the Nespresso app, and it’s a seamless, delicious experience. The coffee is pretty great too!