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Ambitious to make business better 
by delivering 
improvements 
in people's lives.

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This is me

I'm a UX leader, design thinker and experience strategist with a background in fine art and philosophy. 

Over the last decade I have collaborated with enterprise companies and large retail brands to create insight-led, human-centred products and services. My design practise focuses on creating seamless, intuitive ways for people to interact with, navigate and embrace the fast and ever-changing technology landscape.

 

In the current experience economy, user expectations are evolving rapidly. I craft strategies to exceed these expectations and increase our ability to augment and enhance how we live and work. ​

Experience design   Leadership 

 Innovation    Team building  

Transformation   Process improvement

Mentoring  Coaching   

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My passion is to deliver 
products and services that work effortlessly for the people who use them.

"The first requirement for an excellent user experience is to meet the needs of the user, without fuss or bother. This is followed by simple, elegant design produces products and services that are a joy to use." - Don Norman & Jakob Nielsen

There's no 'one-size-fits-all" approach when it comes to experience design. A team can earnestly go through the motions of creating all the right assets (user flows, empathy maps, personas, prototypes...), but this does not guarantee an excellent experience. We must be outcome, not output, focused. We must have a human centered goal for our project. The UX outcome answers the question: "When we do a great job of this, how will we improve someone's life?". And ideally, by making someone's life better, we also achieve the goals of the business. 

When people talk about why their organisation isn't delivering great experiences, they often say it's a failure caused by the culture of the organisation. That the culture that prevents things from happening. However, cultures can change, and UX leaders can make that happen. With a proactive strategy we can find the most important places in the organisation for UX to provide value. 

Clients &

Collaborations

I've had the joy and privilege to work with some incredible organisations

Team GB logo
Lloyds Banking Group logo
Waitrose logo
Decanter magazine logo
Citizens Advice logo
Marie Claire logo
T Mobile logo
Bank of Ireland logo
Queens Park Rangers logo
Tottenham Hotspurs logo
Aptitude Software logo
Swiss Re logo
Visa logo
NME logo - new musical express
Wallpaper magazine logo
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Woman and Home logo
Lloyds of London
Swedbank logo
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